Strategising the Workforce: The HSBC Journey towards Future Readiness

In an era defined by rapid technological advancements and shifting market dynamics, HSBC embarked on a transformative journey to future-proof its global workforce.
Operating in a highly competitive financial services sector, HSBC recognised the imperative to not only adapt to but also anticipate changes in the global business environment. The advent of digital transformation, the increasing importance of sustainability, and the need for cost efficiency dictated a strategic overhaul of workforce planning and development.

This session will explore:

  • Strategic Workforce Planning: Crafting a long-term vision for workforce agility and alignment with business goals.
  • Analytics and Data-Driven Insights: Utilising advanced analytics to inform workforce strategies and operational decisions.
  • Future Workforce Blueprinting: Developing dynamic blueprints for the future workforce in terms of cost, capacity, and capability.
  • Talent Acquisition and Development: Integrating talent acquisition strategies with workforce planning to address skills gaps and future needs.
  • Performance and Sentiment Analysis: Leveraging sentiment data alongside traditional business metrics to enhance performance management.
  • AI and Automation: Innovating with AI, including chatbot analytics, to streamline processes and improve service delivery.

Learning outcomes:

  • Understand the strategic imperatives that drive workforce planning in a global financial institution.
  • Gain insights into the application of analytics and data-driven decision-making in shaping workforce strategies.
  • Learn about the practical aspects of blueprinting the future workforce, balancing cost, capacity, and capability.
  • Explore the potential of AI and automation in enhancing workforce management and service delivery.