Hybrid Work - A People's Analytic Challenge

Lucie Vottova
Thursday, April 25, 2024, 11:35 AM - 12:15 PM
This session explores the challenges and opportunities presented by hybrid working models, underscored by ING's implementation experience. It illustrates how people analytics has been instrumental in navigating the multifaceted aspects of transitioning to hybrid work environments. Attendees will explore the internal and external factors influencing hybrid working strategies, the role of cross-functional partnerships, and the importance of a holistic approach in addressing complex issues related to company culture, productivity, and sustainability.
As organisations globally recalibrate their working models post-pandemic, the shift towards hybrid working has emerged as a significant people analytics challenge. ING’s journey from on-site operations to a hybrid working model underscores the critical role of data-driven insights in facilitating this transition. With opinions on hybrid work polarising public discourse, businesses require a robust analytical approach to navigate this new terrain effectively.

This session will explore:

  • The Hybrid Working Model Evolution: Charting the transition from on-site to remote and eventually hybrid working models at ING
  • Challenges of Hybrid Working: Understanding the multifaceted nature of hybrid working, encompassing people, culture, IT, and sustainability
  • Strategic Partnerships and Foundations: The critical role of senior sponsorship, cross-functional teams, and data governance in successful hybrid working implementations
  • Addressing Key Questions with People Analytics: How ING utilised people analytics to focus on company culture and employee well-being
  • Holistic Approach to People Analytics: Combining quantitative and qualitative data to provide comprehensive insights
  • Key Learnings and Outcomes: Insights and findings from ING’s transition to hybrid working.

Learning outcomes:

  • Understand the complexity of implementing hybrid working models and the significant role of people analytics in navigating these challenges
  • Gain insights into the importance of cross-functional collaboration and mature analytics foundations in achieving flexibility and speed in decision-making
  • Learn strategies for combining qualitative and quantitative analytics to address core concerns related to company culture and employee engagement in hybrid work environments.