Worldline’s journey illustrates how a focused, AI-powered transformation can revolutionise HR operations. This session explores how the formation of a dedicated GenAI squad helped replace inefficient manual processes with automated systems that dramatically improved data quality and reduced administrative costs. Attendees will learn how personalised training and robust stakeholder engagement overcame internal resistance, enabling the company to maintain its salary expenditure while boosting productivity. The insights shared will offer practical strategies to empower senior HR leaders to use emerging technologies for smarter, cost-efficient, and data-informed decision making.

• Business imperatives driving the GenAI initiative and objectives of efficiency and cost control.

• Challenges faced with legacy systems and data fragmentation in HR processes.

• Formation and role of the dedicated GenAI squad, including one-to-one training.

• Integration of AI tools to automate reporting and enhance data accuracy.

• Governance frameworks and stakeholder engagement strategies implemented.

• Metrics used to measure success and lessons learned for future HR transformations.

• Gain insight into building a dedicated GenAI squad that lifted HR data accuracy from 70% to 98%, underpinning effective, timely decision-making.

• Understand how personalised one-to-one training can overcome resistance to change and accelerate the adoption of advanced tools.

• Learn the importance of early, cross-functional engagement – from IT and compliance to workers’ councils – in creating a robust governance framework.

• Discover practical strategies to reduce manual administrative tasks, thus driving operational efficiency and cost control.

• Receive actionable advice on employing phased rollouts and iterative feedback to refine digital transformation initiatives.