
Peter Sheppard
Head of Global Learning Ecosystem
Ericsson
Vision alone does not “make skills visible” at scale. Ericsson began by mapping 1,100 refreshed job profiles to a dynamic, AI-augmented skills taxonomy, then surfaced each employee's personal Skills Signature through SAP SuccessFactors, Degreed, and Eightfold. The team bridged siloed datasets, built live dashboards and an Annual Skills Report to prove value in workforce planning and internal mobility. With stakeholder sponsorship from talent, learning and business unit leads, the initiative moved beyond pilots into global rollout, enabling fact-based decisions on critical-skill gaps, sourcing, and reskilling. Attendees will hear the practical steps, roadblocks, metrics and lessons that matter to senior HR, analytics and strategy leaders.
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Building a living skills taxonomy refreshed monthly through AI – partnership lessons with TechWolf.
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Designing the Skills Signature: employee-centred profiling that drives adoption.
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Crafting the business case and KPIs that won C-suite sponsorship and funding.
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Integrating SAP SuccessFactors, Degreed and Eightfold to create a seamless skills data layer.
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Publishing the Annual Skills Report to sustain momentum and transparency.
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Embedding skills intelligence in workforce planning, talent marketplace and L
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Assess the data architecture needed to unify fragmented HR systems into a skills intelligence platform.
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Develop a governance model that balances AI-inferred skills with expert validation.
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Produce an Annual Skills Report that resonates with executives and employees alike.
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Calculate ROI metrics linking skills visibility to productivity, mobility and hiring cost reduction.
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Anticipate adoption hurdles and design change strategies that keep stakeholders engaged.
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Translate skills insights into practical workforce planning scenarios and talent practices.
Telco margins depend on rapid 5G and AI-enabled service launches, yet legacy role frameworks obscure which skills truly power innovation. Global companies now use AI tools to expose gaps, redeploy talent and retain scarce expertise. Ericsson's story answers the strategic imperative: how to convert skills intelligence into competitive advantage before market shifts outpace traditional workforce planning.