Francesca Caroleo
Strategy
1:30 PM - 2:10 PM
Presentation

Francesca Caroleo

Chief HR Officer

Citi

Shifting to Competency-Centric HR

Embedding skills data into workforce planning and HR strategy

While upskilling and reskilling remain HR priorities, many organisations limit these initiatives to training programmes rather than integrating them into broader workforce planning. A competency-centric approach ensures that skills data informs HR strategy, talent mobility, and organisational transformation. Drawing on experiences at Citi and Allianz, Francesca Caroleo explores what HR leaders must consider to move from static job architectures to adaptive skill-based frameworks. She will share insights on aligning skills strategies with CEO expectations, overcoming implementation challenges, and ensuring a balance between predefined competency models and evolving skillsets. This session provides practical guidance for embedding skills data into workforce decision-making.

 

This session will explore

  • Understanding competencies vs skills: aligning HR and business perspectives

  • Meeting CEO expectations: positioning skills as a business priority

  • Balancing predefined competency models with evolving skillsets

  • Overcoming challenges in implementing a skills management approach

  • Integrating skills data into HR decision-making and workforce planning

  • Lessons from real-world transformation projects.

Learning outcomes

  • Understand the distinction between competencies and skills and their impact on HR strategy

  • Learn how to embed a competency-centric approach beyond learning and development

  • Explore how to align skills-based workforce planning with CEO expectations

  • Identify the challenges of implementing skills management and how to overcome them

  • Discover how to integrate skills data into broader HR and business decision-making.

HR leaders face growing pressure to ensure their workforce has the right skills to meet evolving business demands. However, upskilling efforts often remain disconnected from broader organisational strategy. A competency-centric HR approach enables businesses to go beyond traditional job frameworks and use skills data for smarter workforce planning, talent mobility, and succession management. The challenge lies in defining competencies effectively, balancing structured models with adaptive skill needs, and securing business buy-in. This session provides practical strategies for HR leaders to embed skills data into decision-making and ensure skills transformation efforts create measurable business impact.

Register now