ING’s People Analytics Academy transformed HR from data-curious to data-fluent in a single year. Céline reveals the strategic vision, stakeholder buy-in, blended learning design, and hard business results that closed critical digital-skills gaps across three continents. Attendees will gain the blueprint – from business case to ROI – for scaling data literacy, integrating new talent, and sustaining momentum in a regulated, risk-conscious environment.

• Urgency of digital upskilling and data literacy in enterprise HR.

• Strategic alignment between HR transformation and organisation-wide people strategy.

• Design of a blended learning academy – online modules, workshops, and follow-ups.

• Stakeholder engagement, reverse mentoring, and culture change tactics.

• Integration with talent frameworks, capability maps, and new talent pipelines.

• Measurement of progress, ROI communication, and continuous improvement.

• Define a compelling business case for large-scale HR upskilling.

• Structure a modular learning journey that fits varied seniority and geographies.

• Apply proven techniques to overcome cultural resistance and spur adoption.

• Establish metrics that demonstrate commercial impact and sustain investment.

• Replicate ING’s success factors to embed a self-reinforcing learning culture.