Employee listening is evolving, and Nestlé has been at the forefront of this transformation. This session will explore their journey from a rigid, centralised survey structure to an agile, decentralised employee listening strategy tailored to individual markets and categories. Eric Turlotte, Head of People Analytics Technology at Nestlé, will share how scalable tools and AI capabilities were leveraged to capture employee feedback during critical events and everyday interactions. Attendees will gain insight into managing decentralised listening at scale for over 300,000 employees, learn how feedback is integrated with analytics to drive localised actions, and see how this approach improves employee experience globally.

• Transitioning from centralised surveys to decentralised listening systems

• Leveraging AI tools for scalable employee listening

• Capturing event-based feedback to complement regular listening

• Driving localised action through integrated analytics

• Ensuring flexibility without sacrificing data quality or comparability.

• Understand the benefits and challenges of decentralised employee listening at scale

• Learn how AI-enabled tools enhance listening capabilities

• Gain strategies to integrate feedback with actionable analytics

• Identify key enablers for improving employee experience across diverse markets

• See how to align centralised goals with localised flexibility.