The Role of Generative AI in Employee Experience
Exploring generative AI’s impact on engagement, productivity, and trust
Alison Ettridge, Lightcast
David Green, Insight222
Frederic Carbonnell, Worldline
David Power, State Street
David Green, Insight222
Frederic Carbonnell, Worldline
David Power, State Street




Wednesday, February 26, 2025
4:30 PM - 5:00 PM
As day 1 concludes, this panel discussion unpacks how generative AI is transforming employee experience. Senior leaders from diverse industries will share insights on how AI is being used to personalise workforce interactions, support employee engagement, and optimise productivity. The conversation will also address the critical challenges of implementing generative AI, such as ethical concerns, trust-building, and managing the balance between automation and the human touch. This session will leave attendees with practical examples and actionable insights on embedding generative AI into their employee experience strategies.
This session will explore
- Applications of generative AI in improving employee experience
- Personalisation, engagement, and productivity through AI-powered solutions
- Challenges in balancing automation and human connection
- Addressing trust, ethics, and governance in generative AI adoption
- Examples of generative AI successes and lessons learned.
Learning outcomes
- Understand the key ways generative AI is transforming employee experience
- Learn how to personalise employee interactions without compromising ethics
- Explore challenges in scaling AI solutions while maintaining trust
- Gain insights from real-world applications of generative AI in HR.