The Why of Workforce Experience: From HR Measurements to Making an Impact

Initiatives to improve the workforce experience can be complex and expensive. These involve collaboration across multiple functions (HR, IT, space planning, communications), changes to processes, systems and culture, and of course – big investments.

“This is just too hard” can be a valid rationalisation for doing nothing. What if data and insights could be the superpower that helps prioritise the investments with the biggest impact?

Human-centric practices are underpinning the next wave of organisational transformation. There are many macro-shifts that are influencing the workplace: demographic changes, digitisation of work environment, a massive amount of data, the use of sophisticated analytics techniques to make workplace related decisions, and disruption of the value chains as a result of changing consumer and workforce preferences.

These are all driving companies to build differentiated workplace infrastructure, reshape norms, adopt new technologies and reach new markets. Workplace leaders need new mental models and frameworks to guide the building of a workplace that creates market value by making work more human.

• The four critical factors that have driven the dramatic changes in our workplaces today
• Why expanding the term “employees” to “workforce” is so important
• How the 4 Ws Framework can help create a more human-centric workplace
• Why hybrid workplaces are inherently more human!

• Consider the implications of the shifts impacting the work environment in your talent strategies
• Form new mental models to think about workplace experience transformations
• Use data to drive decisions that impact the workforce experience, the efficiency of HR programmes, and business outcomes.