Multi-Touch Employee Listening at Speed and Scale

Thursday, April 20, 2023, 12:00 AM - 1:00 AM
(UTC+02:00) Berlin, Bern
Lei Pan Caroline Turner

This case study outlines Shell’s approach to Employee Listening as a means of measuring and enhancing engagement, while gathering relevant people data to provide leading business indicators across multiple organisational levels.

The highly volatile business environment in which organisations operate means that leaders need real-time data and insights that enable strong decision-making. A key source of insight is how people feel, think and behave at work and whether this sets a business up for success in terms of delivering the strategy.  Furthermore, research indicates that higher levels of engagement results in enhanced performance and safety outcomes.

We share examples of analytics projects to date, and describe our future-focusing employee listening approach.

  • We needed to find ways of listening to employees at all levels in a large, complex organisation.
  • Our guiding principle is to only seek data where action can and will be taken.
  • Our challenge was to translate 'people insights' into leading business indicators.

This session will explore:

  • The landscape - Shell as a large and global organisation
  • Why does this data matter?
  • What is employee listening
  • Shell's approach to employee listening.

Learning outcomes:

  • Learn about Shell's approach to gathering data and generating leading business indicators
  • Learn about how Shell plans to implement employee listening at scale across all organisational levels
  • Hear about some of the specific listening activities we have taken in support of generating business insights.