Workforce segmentation is crucial for addressing complex organisational needs and ensuring resources are allocated to roles that drive the most value. Lindsey Clarke and Kate Danks will share how their agency within the UK Civil Service is navigating this journey—from identifying pivotal roles to integrating workforce segmentation into day-to-day operations. Participants will learn practical strategies for identifying the holistic view of the organisation and how this can be utilised to mitigate risk and aligning talent with organisational goals, ensuring roles that have a disproportionate detrimental impact if gapped are filled with the right people, with the right skills, at the right time.

As organisations grow in complexity, the ability to identify the make of the demand and pinpoint the capabilities to support pivotal roles becomes essential. Effective workforce segmentation allows for targeted talent management and better strategic decision-making. Understanding how to implement this process can significantly impact organisational performance.

• How we identified and defined role types within the organisation (Methodology)

• Aligning workforce segmentation with strategic goals

• Practical steps for implementing segmentation in large organisations and utilising its benefits

• Challenges and solutions in executing workforce segmentation.

• Develop a clear process for identifying role types including pivotal roles in your organisation

• Understand the steps from planning to executing workforce segmentation

• Learn how to align workforce segmentation with organisational strategy

• Gain insights into overcoming common barriers to effective implementation.