Applying CX Approaches to Employee Data for a Seamless EX
Wednesday, February 28, 2024, 1:30 PM - 2:00 PM
Panel
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This session explores how Customer Experience (CX) methodologies and behavioural science principles can be applied to employee data, crafting a more robust and measurable Employee Experience. We will dissect how a blend of these approaches can yield a coherent and enriched understanding of EX, translating into strategic action and measurable business outcomes.
Businesses seeking competitive edge must advance their EX measurement by integrating the sophisticated methodologies of CX analytics. With CX analytics providing a mature blueprint for tracking intricate customer behaviours, applying these advanced techniques to people analytics can revolutionize EX, enhancing employee satisfaction, retention, and fostering a culture primed for continuous improvement, thus driving overall business performance.
This session will explore:
- CX Methodologies as a Lens for Employee Data: Reinterpreting employee data through CX approaches to enhance EX.
- Behavioural Science in EX: Leveraging behavioural principles to understand and influence employee behaviours and attitudes.
- Unifying Employee Data Narratives: Techniques for crafting a coherent story from diverse employee data sources.
- Actionable Metrics for EX: Establishing measurable outcomes and KPIs informed by CX best practices.
- Behavioural Feedback Loops: Integrating behavioural science into employee feedback systems for continuous EX improvement.
- The Impact of a Unified EX Measurement System: How a coherent and measurable approach to EX can drive organisational change.
- Measurement and Meaningful Insight: How to turn multiple data streams into a meaningful narrative that allows the different aspects of EX to be quantified and tracked.
Learning outcomes:
- Expertise in applying CX methodologies to interpret employee data for a comprehensive EX.
- Understanding the role of behavioural science in shaping employee experiences.
- Ability to unify disparate employee data streams into a meaningful narrative.
- Skills to develop and apply CX-derived KPIs for a measurable EX.
- Knowledge on integrating behavioural science into feedback mechanisms for EX enhancement.
- Insight into the organisational benefits of a measurable and actionable employee experience strategy.
