Scenario-Based Workforce Planning at Scale: The Truist Playbook
Under post-merger cost pressure and CCAR scrutiny, Truist had to fund digital-bank growth without raising head-count risk. In just six weeks, Jennifer Cline’s team built enterprise-scale, scenario-based workforce plans that Finance could slot straight into the capital plan—releasing $18 m of OPEX, cutting “people-risk” findings by 22 per cent and winning Board sign-off four weeks ahead of budget lock-down. This session unpacks the data landscape, governance model and sprint pipeline, shows how stress-testing, risk heat-maps and automation turned insight into action, and outlines the guard-rails that will make the next generation of AI-driven SWP compliant and credible.
- Building an audit-ready data and governance foundation linking HR, Finance and Risk.
- Six-week strategic workforce planning sprint from scoping to Board decision.
- Scenario modelling of location, automation and build-versus-buy options tied to capital impact.
- Finance stress testing and regulator alignment to reduce CCAR “people-risk” findings.
- Automation with Power BI and Gen-AI to halve manual effort and accelerate insights.
- Common pitfalls: maturity mismatch, shadow IT and governance theatre, and how to avoid them.
- Structure a repeatable six-week SWP sprint that speaks the CFO’s capital-planning language.
- Quantify labour cost, risk and capital impacts in Board-ready scenarios.
- Align HR, Finance, Risk and Audit through shared data controls and audit trails.
- Release OPEX to fund growth while meeting regulatory and risk requirements.
- Equip your SWP process for AI-enabled automation with appropriate guard-rails.
Jennifer Cline
SVP, Strategic Workforce Planning · Truist
Why this is on the agenda
Post-merger integration left Truist under intense pressure to cut cost while CCAR regulators tightened scrutiny of labour risk. At the same time the bank’s digital business needed fresh investment. Converting workforce data into capital-plan scenarios became critical: only a quantified, audit-ready plan could unlock funding, satisfy auditors, reassure the Board, reassure shareholders and support growth without heightening operational risk.