Paramount brought People Analytics, Employee Experience and Contingent Labor under one roof to fix a messy manager journey. The team built a Workforce Copilot in the HR portal that asks a few questions, guides managers to the right worker route and launches the correct process – logging every step. We will cover the mandate, simple design principles, guardrails and the build path from one pilot to broader roll-out. You will see the results on speed, rework, manager effort and visibility of contingent spend, plus the missteps we corrected and a practical playbook to replicate. We will also show how the approach travels across countries and HR platforms.

• Why this mattered – permanent versus project workforce; time, compliance and spend pain felt across HR, Legal, Finance and EX.
• How the team reframed the mandate – from analysis to fixing the whole journey with shared ownership.
• The current manager journey – where it breaks and what it costs in delays and rework.
• The Workforce Copilot – a portal conversation that asks key questions, guides the route and launches the right process with an audit trail.
• Simple design and guardrails – clear rules, secure access, language managers understand, and evidence for audit.
• Build and roll-out – start with one painful use case, pilot, learn weekly, then expand by business unit and country.
• Results, lessons and what to copy – confirmed gains on speed, rework and effort; what failed first and how to fix it.

• Set a joint mandate with Legal, EX, HR Ops and Finance that sticks.
• Map a messy manager journey and spot the failure points to fix first.
• Design a lightweight copilot – decision rules first, then more breadth – that managers will use.
• Plan a sensible roll-out – minimal scope, clear owners and weekly learning loops.
• Track the right measures – cycle time, rework, manager effort, policy adherence and visibility of contingent spend.