Multi-channel Listening: Employee Signals that Drive Decisions

Creating signals leaders can trust, built from real conversations
Wednesday, October 15, 2025
Track
Innovation

Leaders don’t always need another survey – they need a signal they can use on Monday morning. Stephanie Murphy shows how her team built a listening pipeline that brings together multiple channels. With AI to summarise, privacy guard-rails, and simple adoption metrics, the result is always-on insights at a decision-ready cadence.

This session will explore
  • Building a multichannel listening strategy that blends survey, text, and conversational data.
  • AI summarisation and automation for decision-ready insights.
  • Routing and ownership: ensuring the right insights reach the right people.
  • Guard-rails for privacy, safe data sources, and traceable reporting.
  • A continuous cadence to keep leadership engagement high.
Learning objectives
  • See how to design a listening strategy that meets the needs of your organization.
  • Learn how to set routing and ownership so reports drive real action.
  • Understand the privacy guard-rails and audit practices that keep listening safe.
  • Identify the three proof points executives believe: faster time-to-signal, usage by leaders, and one decision changed.

Stephanie Murphy

Vice President, People Experience · UnitedHealth Group

Why this is on the agenda

Standard surveys can be too slow to keep up in ever-changing environments. A clear, governed feed that uses AI to cut through the noise gives leaders timely insights they can trust, helping them act faster and with more confidence.