Data-Led Workforce Transformation at Nokia: Reskilling for 2030

Benchmarking skills and cost to secure competitive advantage
Rosaria Bonifacio Madhura Chakrabarti

Facing rapid shifts in software and network markets, Nokia Business Services built a workforce strategy that aligns talent, cost and growth through to 2030. VP HR Rosaria Bonifacio reveals how hard-nosed benchmarking, granular role mapping and scenario analytics clarified where to retrain, hire or automate. The session traces the journey from framing the financial case to creating a live plan for R

Telecom and tech firms face fierce competition, rising automation and scarce next-gen skills. To protect revenue and margin, leaders must decide whether to buy talent, build it or redeploy roles at pace. Nokia’s transformation shows how disciplined analytics can de-risk those decisions and create sustainable competitive differentiation.

This session will explore:

  • Linking workforce strategy directly to financial ambition and market positioning.
  • Choosing reference competitors and using cost-per-head and revenue metrics to set targets.
  • Deep-dive mapping of critical R

Learning outcomes:

  • Apply external benchmarks to craft a credible, investment-ready business case for workforce transformation.
  • Design a seven-year strategic workforce planning framework that balances immediate needs with future capabilities.
  • Calculate retrainability and make data-informed build-versus-buy decisions for critical roles.
  • Set up governance and engagement mechanisms that maintain momentum and overcome stakeholder pushback.
  • Track transformation success with a concise KPI suite connecting skills, cost and business performance.