This session explores a transformative journey within the telecom sector, where a proactive approach to internal HR technology led to significant organisational savings and enhanced user satisfaction. Drawing on a case study from a company that successfully merged employee needs with technological innovation, we dive into the creation of a People Experience Lab.

 

Imagine the impact of a single platform that understands and addresses every managerial need without the clutter of multiple applications. That's what the People Experience Lab aimed to achieve in the telecom sector. By focusing on the synergy between employee feedback and technological innovation, this initiative prevented the costly development of redundant management apps. Instead, it enhanced an already popular employee app with essential managerial features, demonstrating the power of people analytics in shaping a user-centric employee experience.