Cookie Policy

Last Updated: 01 January 2025

This Cookie Policy explains how Tucana Global SLU (“we,” “us,” or “our”) uses cookies and similar tracking technologies on our website(s) (“Site”). It should be read together with our Privacy Policy, which explains how and why we collect, store, and use personal data more generally.

1. What Are Cookies?

Cookies are small text files placed on your computer, tablet, or mobile device when you visit a website. They allow the website to remember your preferences (such as login details, language settings) and collect certain information about your usage. We also use similar technologies (e.g., pixels, tags, scripts) for related purposes; for simplicity, we refer to all these technologies as “cookies” in this policy.

2. Types of Cookies We Use

We may use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted or for a fixed duration). Some cookies are placed by us (first-party cookies), while others are set by third parties (third-party cookies).

  1. Strictly Necessary Cookies

    • These cookies are essential for our Site to function properly. They enable core functionalities like page navigation, security features, and access to secure areas. Without them, certain services you have requested (e.g., e-commerce features) cannot be provided.
    • Examples: session identifiers, security tokens.
  2. Analytics and Performance Cookies

    • These cookies collect information about your interactions with our Site (e.g., which pages are visited, how long you spend on them, whether you experience any errors). We use this data to understand and improve the Site’s performance.
    • Examples:
      • Google Analytics: Helps us measure how users interact with our Site (traffic sources, page views, etc.). For more information, see Google’s Privacy & Terms.
      • Microsoft Clarity: Offers session replay and heatmap analytics, helping us analyze user behavior on the Site. See Microsoft’s Privacy Statement for details.
      • Swoogo: We may use Swoogo analytics for event registration and session attendance tracking.
      • Microsoft Dynamics 365 Customer Insights – Journeys: Tracks engagement across different touchpoints to improve our marketing communications. See Microsoft’s Privacy for further detail.
  3. Functionality Cookies

    • These cookies remember your settings and preferences (such as language, region, or customized features) to provide enhanced, more personalized experiences. If you disable these cookies, certain functionalities may be affected.
  4. Marketing and Advertising Cookies

    • These cookies help us and third parties provide relevant ads or marketing messages on this Site and elsewhere, and measure the effectiveness of our campaigns.
    • Examples:
      • Facebook Pixel: Allows us to measure ad conversions, build targeted audiences, and re-market to users who have taken certain actions on our Site. For more information, see Meta’s Cookie Policy.
      • Other remarketing or tracking cookies used by third-party ad networks or social media platforms.

3. How We Use Cookies

  • Site Operation: To make our Site function correctly and securely.
  • Analytics: To measure traffic, understand usage patterns, and improve Site performance.
  • Personalization: To remember your preferences and settings.
  • Advertising and Marketing: To display relevant ads to you on our Site or other platforms, and to measure engagement with our marketing campaigns.

4. Legal Bases for Using Cookies

  • Strictly Necessary Cookies: We rely on “legitimate interests” or “performance of a contract” to use these cookies, as they are essential for our Site to function properly.
  • Analytics, Functionality, and Marketing Cookies: We typically rely on your consent (where required by law) to place and read these cookies. You can withdraw or modify your consent at any time (see “Managing Cookies” below).

5. Third-Party Cookies

Our Site may integrate content or scripts from third parties who set their own cookies. These third-party providers include (but are not limited to):

These third parties may collect information about your online activities over time and across different websites or online services. We do not control how these third parties use or share this data. We recommend that you review their respective privacy policies.

6. Managing Cookies

  1. Consent Banner
    • Upon first visit, a consent banner (or pop-up) will appear, allowing you to choose whether to accept or reject non-essential cookies.
  2. Browser Settings
    • You can control and delete cookies using your browser settings. Blocking all cookies (including strictly necessary ones) may prevent certain features of our Site from working.
  3. Opt-Out Tools

7. Cookie Duration

Cookies remain on your device for different periods:

  • Session cookies are deleted when you close your browser.
  • Persistent cookies remain for a defined period unless you delete them earlier.

8. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our data practices or for other operational, legal, or regulatory reasons. Any significant updates will be posted on our Site with a revised “Last Updated” date.

9. Contact Us

If you have questions about our use of cookies or would like more information, please contact us at:

Tucana Global SLU
Calle Velázquez 27, 1 Ext Izq
28001 Madrid
Spain

Email: support@tucana-global.com
Phone: +44 203 290 3221