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Multi-Touch Employee Listening at Speed and Scale

Thursday, April 20, 2023, 2:00 PM - 2:40 PM
Analytics

Multi-Touch Employee Listening at Speed and Scale

Thursday, April 20, 2023
2:00 PM - 2:40 PM
Analytics
Presentation
Lei Pan
Lei Pan
Shell
Global Head of People Insights and Analytics
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Lei Pan
Lei Pan
Global Head of People Insights and Analytics
Shell
Caroline Turner
Caroline Turner
Head of Assessment and Organisation Behaviour
Shell

The highly volatile business environment in which organisations operate means that leaders need real-time data and insights that enable strong decision-making. A key source of insight is how people feel, think and behave at work and whether this sets a business up for success in terms of delivering the strategy.  Furthermore, research indicates that higher levels of engagement results in enhanced performance and safety outcomes.

This case study outlines Shell’s approach to Employee Listening as a means of measuring and enhancing engagement, while gathering relevant people data to provide leading business indicators across multiple organisational levels. We share examples of analytics projects to date, and describe our future-focusing employee listening approach.

  • We needed to find ways of listening to employees at all levels in a large, complex organisation.
  • Our guiding principle is to only seek data where action can and will be taken.
  • Our challenge was to translate 'people insights' into leading business indicators.

This session will explore:

  • The landscape - Shell as a large and global organisation
  • Why does this data matter?
  • What is employee listening
  • Shell's approach to employee listening.

Learning outcomes:

  • Learn about Shell's approach to gathering data and generating leading business indicators
  • Learn about how Shell plans to implement employee listening at scale across all organisational levels
  • Hear about some of the specific listening activities we have taken in support of generating business insights.

The highly volatile business environment in which organisations operate means that leaders need real-time data and insights that enable strong decision-making. A key source of insight is how people feel, think and behave at work and whether this sets a business up for success in terms of delivering the strategy.  Furthermore, research indicates that higher levels of engagement results in enhanced performance and safety outcomes.

This case study outlines Shell’s approach to Employee Listening as a means of measuring and enhancing engagement, while gathering relevant people data to provide leading business indicators across multiple organisational levels. We share examples of analytics projects to date, and describe our future-focusing employee listening approach.

  • We needed to find ways of listening to employees at all levels in a large, complex organisation.
  • Our guiding principle is to only seek data where action can and will be taken.
  • Our challenge was to translate 'people insights' into leading business indicators.

This session will explore:

  • The landscape - Shell as a large and global organisation
  • Why does this data matter?
  • What is employee listening
  • Shell's approach to employee listening.

Learning outcomes:

  • Learn about Shell's approach to gathering data and generating leading business indicators
  • Learn about how Shell plans to implement employee listening at scale across all organisational levels
  • Hear about some of the specific listening activities we have taken in support of generating business insights.
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Jonathan Sequeira Androvetto · Talent and Intelligence Data Scientist | Customer Facing Analyst - Intel
Lei Pan, Caroline Turner, Shell

Organised by: Tucana Global SLU · Calle Velázquez 27 · 1 Ext Izq · 28001 Madrid · Spain · VAT no. ESB66329566

+44 (0)203 290 3221 · contact@tucana-global.com